Thank you for shopping with Mia’s Heart, Hemp Life. We hope you are happy with your purchase. If you are unsatisfied all returns must be postmarked within seven (7) days of the purchase date. You may apply for a refund for most items purchased, except those that are specifically labeled as non-refundable on the product page. All damaged or defective products received can be returned and replaced. The item must be unused, and in its original packing with all the original tags attached.
To return or exchange an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase. Please note, we will email you the Return Address to return your item/s.
Please note, we reserve the right to determine if the product was damaged by Mia’s Heart Hemp Life.
|Shipping charges may be refunded depending on the reason for your refund. If your shipping charges aren’t refunded, please call Mia’s Heart, Hemp Life at 312-766-9865 to determine if you’re eligible for a refund. You may not be refunded for shipping charges if:Your return was declined by our Online Return Center.Your return was not due to an error by Mia’s Heart, Hemp Life.|
Certain items are non-refundable. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 to 5 business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
When can you expect your refund?
Once the refund is initiated, it takes around 3-7 business days to refund the full amount in the original form of payment. Depending on your banking institution, it may take up to 10 business days to process the request.
If you have any questions concerning our return policy, please contact us at:
These terms and conditions apply to the customers who purchase products from our website. Our shipping policy constitutes of the following:
All the products purchased by our customers will be shipped to the customers provided address within 5-7 business days. Orders will not be delivered during national and public holidays. From dispatch to delivery, the timeline will be subject to environmental and external factors. During peak seasons the timeline may be extended or delayed due to high shipping volume. We request all our customers to be patient during emergencies. If emergencies arise, our team will get in touch with you immediately and ship the consignment as soon as possible.
Our customers will receive a shipment confirmation email along with the tracking number after the order is ready for delivery.
Change of Shipping Address
Any customer changes in an address, especially after order confirmation will be subject to certain charges and delays.
If your order is eligible for free shipping, it will be shipped via third-party services. It will usually be received within 2-8 business days after the order is under process. Please note that all these shipping requirements are subject to changes in case of emergencies.
We send out orders with UPS, FeDEX, DHL, or USPS. If you place your order before 2pm (Central Standard Time) Monday through Friday, then we will dispatch your order the very same day.
Please note that these shipping times are estimates and cannot be guaranteed. All shipping thresholds are calculated based on the order subtotal after discounts and promotions have been applied.
Adult Signature-Required Deliveries
Please note that in accordance with PACT Act legislation, all orders that include CBD vape products must be sent with an adult signature required. You will need to sign for your package upon delivery.
*First-Class shipping is unavailable for orders that contain CBD vape products.
Shipping rates for adult signature required orders are as follows:
In accordance with state law, we cannot ship to the following states:
- South Dakota
Some states do not allow certain CBD products to be delivered. For a full list of state-by-state CBD regulations.
CBD RESTRICTIONS BY STATE
Mia’s Heart, Hemp Life complies with all state laws and regulations. Please see below for a full list of state-based restrictions on CBD products.
Please note that in accordance with PACT Act legislation, all CBD vape products must be sent adult signature required. You must sign for your delivery.
*First-Class shipping is not available for orders containing CBD vape products. Please see our shipping page for more information.
|All CBD products prohibited||Mississippi, Nebraska, South Dakota|
|CBD food/beverages prohibited||California, Connecticut, Florida, Georgia, Hawaii, Iowa, Louisiana, Maine, Maryland, Massachusetts, Montana, Nevada, New Jersey, New Mexico, New York, North Dakota, Pennsylvania, South Carolina, Tennessee, Utah, Wisconsin, Wyoming|
|CBD cosmetics prohibited||Hawaii, Iowa|
|All CBD vape products prohibited||Kansas, Louisiana, Maine, North Dakota, Utah, Vermont|
|Flavored CBD vape products prohibited||Massachusetts, New Jersey, Rhode Island|
Only CBD products with 0% THC can be shipped to Idaho.
If you are shipping CBD vape products to Boulder, Colorado, please note that:
- You must pay an excise tax that is equal to 40% of the retail price.
- You cannot purchase more than 2 electronic cigarettes in a 24-hour period.
- You cannot purchase more than 4 vaping products in a 24-hour period.
- You cannot purchase flavored CBD vape products. This includes menthol.
Some states have minimum age requirements that customers must meet in order to purchase CBD vape products.
|Must be 19 to purchase||Alabama, Alaska, New Hampshire|
|Must be 21 to purchase||Connecticut, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Washington State, and Washington, D.C.|